Policies

Because the Sherburne Inn is a very small property we must adhere to the following policies and guidelines for guests.

Children: Unfortunately, we cannot allow children under the age of 12 to visit or stay at the inn (we do not have the necessary lead paint inspection that enables us to host younger children). For those over the age of 12, please note that each room has a maximum occupancy of two. We do not offer cots or extra beds.

Pets: We love animals, but in fairness to guests with allergies, we cannot host them at the inn unless they are an official Service Dog.

Room Access & Assignment: While we will gladly make note of your preference for a particular room/floor, and do our best to accommodate that preference, we do reserve the right to move you to ensure we can accommodate as many guests as possible. Please note all guests must climb a staircase to access the inn – there is no ramp or elevator.

Deposits: For stays of 3 nights or less, we do require 100% prepayment at the time a reservation is made.  For stays of 4 nights or more, we will require 50% prepayment at the time of reservation, with the balance due 21 days prior to arrival.  For your convenience we accept all major credit cards, and process through a secure gateway, using industry-recognized security safeguards.

Cancellations: Since we have only 8 guest rooms, and a very short season in which to generate all revenue, every cancellation affects us greatly. Therefore there will be no exceptions made.

The minute we process your reservation and deposit, we incur credit card fees, and are again assessed when we process your refund.  Therefore a fee equal to 10% of the total will be accessed for all cancellations.

With at least 21 days notice from the date of your arrival, we will gladly refund your deposit minus this 10% fee. For cancellations within 21 days of the arrival date, we cannot refund your deposit, regardless of the reason for cancellation unless we are able to re-book your reservation in full, without any loss of income.  This policy is firm, regardless of the reason for cancellation, including travel disruption due to inclement weather (on island or in your departure city).  Once you check-in there will be no partial refunds or credits issued.

Weather Travel Disruptions: We do our best to try to monitor the weather and alert you when winds may affect the ferry, or fog might hinder air travel.  It doesn’t take a hurricane – winds over 25 MPH will often stop all ferries. We kindly remind you that we cannot control the weather (as much as we would love to).  Therefore, our cancellation policy also applies to weather-related travel issues. It is for this reason that we strongly recommend traveler’s insurance, especially if you will be visiting us from a far away destination, have travel plans that cannot be flexible, and especially when visiting us over hurricane season.  Please check with your credit card provider as most offer low-cost programs.